Strategic overview

Being a purpose-led and ambition-driven company

Our purpose is to deliver special moments, and we understand that every contact moment is a valuable moment. In a world in which everything and everyone is connected we remain the indispensable link between senders and receivers, and the connection between the physical and the digital world. Our role in society became even clearer during the Covid-19 crisis, as we provided our services despite the challenges created by the pandemic. While prioritising the health and safety of our our people, partners and customers, we ensured we were able to scale up capacity, expand the number of delivery routes and attract new staff, all within the constraints of social distancing. At the same time, we continue to work hard on our ambition: to be the favourite deliverer for customers, consumers and across society. Remaining relevant means evolving. It means innovating and optimising our delivery processes and services to benefit our customers, consumers and other stakeholders.

Our strategy

Bringing our purpose to life involves achieving our strategic objectives.

Our objectives

Bringing our purpose to life involves achieving our strategic objectives, which we implement through our business units. Several company-wide programmes are in place to support our business realising our company-wide objectives. This section outlines the main focus areas that help us realise our strategy, and our key outcome indicators which enable us to track progress towards achieving our objectives.