All numbers presented in this appendix are the reported numbers in the respective Annual Reports of 2016 till 2020, unless restated in a later year. Revenues have been represented for adjusted segment reporting and the impact of the discontinued operations in Italy and Germany in 2018.
2016 | 2017 | 2018 | 2019 | 2020 | |
|---|---|---|---|---|---|
Financial performance | |||||
Revenue | |||||
Parcels | 1,283 | 1,382 | 1,555 | 1,672 | 2,052 |
Mail in the Netherlands | 1,877 | 1,783 | 1,678 | 1,606 | 1,708 |
PostNL | 2,723 | 2,725 | 2,772 | 2,844 | 3,255 |
Normalised EBIT | |||||
Parcels | not reported | not reported | 121 | 120 | 209 |
Mail in the Netherlands | not reported | not reported | 130 | 52 | 96 |
PostNL Other | not reported | not reported | (45) | (37) | (60) |
PostNL | not reported | not reported | 206 | 135 | 245 |
Normalised EBIT margin | |||||
Parcels | not reported | not reported | 7.8% | 7.2% | 10.2% |
Mail in the Netherlands | not reported | not reported | 7.7% | 3.2% | 5.6% |
PostNL | not reported | not reported | 7.4% | 4.7% | 7.5% |
Profit for the year | 135 | 148 | 33 | 4 | 213 |
Earnings per share (in € cents) | 30.5 | 33.0 | 7.1 | 0.8 | 43.0 |
Profit from continuing operations | 135 | 179 | 127 | 72 | 209 |
Normalised comprehensive income | not reported | not reported | 182 | 83 | 197 |
Free cash flow | not reported | not reported | (21) | 107 | 186 |
Adjusted net debt | not reported | not reported | (614) | (736) | (407) |
Consolidated equity | (79) | 34 | 46 | (21) | 219 |
Month-end coverage ratio main pension fund | 108.3% | 115.8% | 112.1% | 113.4% | 111.1% |
12-months avg coverage ratio main pension fund | 103.6% | 113.4% | 116.0% | 110.6% | 104.4% |
Operational performance | |||||
Parcels | |||||
Parcel volume (in millions of items) | 177 | 207 | 251 | 283 | 337 |
Parcel volume growth | 13.3% | 17.2% | 21.5% | 12.4% | 19.2% |
Delivery quality | 99% | 99% | 98% | 98% | 99% |
Mail in the Netherlands | |||||
Addressed mail volume (in million items) | 2,213 | 1,994 | 1,781 | 1,742 | 2,054 |
Addressed mail volume decline | (7.9%) | (9.9%) | (10.7%) | (2.2%) | 17.9% |
Adjusted addressed mail volume (in million items)1 | 2,271 | 2,054 | |||
Adjusted addressed mail volume decline1 | (9.7%) | (9.6%) | |||
Delivery quality (2020 preliminary) | 96% | 95% | 95% | 94% | 94% |
Non-financial performance | |||||
Share of highly satisfied customers | 38% | 41% | 30% | 27% | 37% |
Share of e-commerce revenue | 40% | 44% | 48% | 52% | 57% |
Share of engaged employees | 68% | 67% | 65% | 76% | 84% |
CO2 efficiency improvement (scope 1 and 2; base year 2017) | not reported | base year | (2%) | (8%) | (10%) |
Share of emission-free delivery of mail and parcels in the last-mile | not reported | not reported | 17% | 19% | 20% |
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