Summary of key figures

All numbers presented in this appendix are the reported numbers in the respective Annual Reports of 2016 till 2020, unless restated in a later year. Revenues have been represented for adjusted segment reporting and the impact of the discontinued operations in Italy and Germany in 2018.

PostNL Key figures in million, unless indicated otherwise
2016 - 2020

 

2016

2017

2018

2019

2020

Financial performance

     

Revenue

     

Parcels

1,283

1,382

1,555

1,672

2,052

Mail in the Netherlands

1,877

1,783

1,678

1,606

1,708

PostNL

2,723

2,725

2,772

2,844

3,255

      

Normalised EBIT

     

Parcels

not reported

not reported

121

120

209

Mail in the Netherlands

not reported

not reported

130

52

96

PostNL Other

not reported

not reported

(45)

(37)

(60)

PostNL

not reported

not reported

206

135

245

      

Normalised EBIT margin

     

Parcels

not reported

not reported

7.8%

7.2%

10.2%

Mail in the Netherlands

not reported

not reported

7.7%

3.2%

5.6%

PostNL

not reported

not reported

7.4%

4.7%

7.5%

      

Profit for the year

135

148

33

4

213

Earnings per share (in cents)

30.5

33.0

7.1

0.8

43.0

Profit from continuing operations

135

179

127

72

209

Normalised comprehensive income

not reported

not reported

182

83

197

Free cash flow

not reported

not reported

(21)

107

186

      

Adjusted net debt

not reported

not reported

(614)

(736)

(407)

Consolidated equity

(79)

34

46

(21)

219

      

Month-end coverage ratio main pension fund

108.3%

115.8%

112.1%

113.4%

111.1%

12-months avg coverage ratio main pension fund

103.6%

113.4%

116.0%

110.6%

104.4%

      

Operational performance

     

Parcels

     

Parcel volume (in millions of items)

177

207

251

283

337

Parcel volume growth

13.3%

17.2%

21.5%

12.4%

19.2%

Delivery quality

99%

99%

98%

98%

99%

      

Mail in the Netherlands

     

Addressed mail volume (in million items)

2,213

1,994

1,781

1,742

2,054

Addressed mail volume decline

(7.9%)

(9.9%)

(10.7%)

(2.2%)

17.9%

Adjusted addressed mail volume (in million items)1

   

2,271

2,054

Adjusted addressed mail volume decline1

   

(9.7%)

(9.6%)

Delivery quality (2020 preliminary)

96%

95%

95%

94%

94%

Non-financial performance

     

Share of highly satisfied customers

38%

41%

30%

27%

37%

Share of e-commerce revenue

40%

44%

48%

52%

57%

Share of engaged employees

68%

67%

65%

76%

84%

CO2 efficiency improvement (scope 1 and 2; base year 2017)

not reported

base year

(2%)

(8%)

(10%)

Share of emission-free delivery of mail and parcels in the last-mile

not reported

not reported

17%

19%

20%

  • 1 2019 pro forma, including full year of Sandd volumes