Reporting center
Introduction
At a glanceMessage from Herna VerhagenOur operating contextImpact of Covid-19
Business Report
How we create valueOur strategyCustomer valueSocial valueEnvironmental valueFinancial valueRisk and opportunity management
Governance
Board of ManagementSupervisory BoardReport of the Supervisory BoardRemuneration reportCorporate governanceOur tax policy and principlesPostNL on the capital marketsStatements of the Board of Management
Performance statements
Financial statementsNon-financial statementsOther information
Appendices
Other non-financial performance indicatorsData coverage tableGlossary and definitionsGRI Content IndexUN Global Compact reference tableSummary of key figures

PostNL Annual Report 2020

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How we create value
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Our strategy
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Customer value
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Social value
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Environmental value
Financial value
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Risk and opportunity management
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Financial value

PostNL provides short- and long-term financial value for shareholders, enabling them to obtain shareholder return. This is why PostNL focuses on realising a solid financial performance and a healthy financial position. This chapter outlines key developments that impacted our financial performance over 2020 and concludes with an outlook for 2021.

Financial value

Key performance indicators

Fin. performance and position

Revenue
in € million

3,255
2019: 2,844

Fin. performance and position

Normalised EBITin € million
(margin in %)
245
2019: 135 / 4.7%

Fin. performance and position

Free cash flow
in € million
186
2019: 107

Fin. performance and position

Adjusted net debt
in € million
407
2019: 736

Fin. performance and position

Dividend per share
in €
0.28
2019: 0.08
Introduction
At a glanceMessage from Herna VerhagenOur operating contextImpact of Covid-19
Business Report
How we create valueOur strategyCustomer valueSocial valueEnvironmental valueFinancial valueRisk and opportunity management
Governance
Board of ManagementSupervisory BoardReport of the Supervisory BoardRemuneration reportCorporate governanceOur tax policy and principlesPostNL on the capital marketsStatements of the Board of Management
Performance statements
Financial statementsNon-financial statementsOther information
Appendices
Other non-financial performance indicatorsData coverage tableGlossary and definitionsGRI Content IndexUN Global Compact reference tableSummary of key figures
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