Introduction
At a glanceMessage from Herna VerhagenOur operating contextImpact of Covid-19
Business Report
How we create valueOur strategyCustomer valueSocial valueEnvironmental valueFinancial valueRisk and opportunity management
Governance
Board of ManagementSupervisory BoardReport of the Supervisory BoardRemuneration reportCorporate governanceOur tax policy and principlesPostNL on the capital marketsStatements of the Board of Management
Performance statements
Financial statementsNon-financial statementsOther information
Appendices
Other non-financial performance indicatorsData coverage tableGlossary and definitionsGRI Content IndexUN Global Compact reference tableSummary of key figures

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Introduction
At a glanceMessage from Herna VerhagenOur operating contextImpact of Covid-19
Business Report
How we create valueOur strategyCustomer valueSocial valueEnvironmental valueFinancial valueRisk and opportunity management
Governance
Board of ManagementSupervisory BoardReport of the Supervisory BoardRemuneration reportCorporate governanceOur tax policy and principlesPostNL on the capital marketsStatements of the Board of Management
Performance statements
Financial statementsNon-financial statementsOther information
Appendices
Other non-financial performance indicatorsData coverage tableGlossary and definitionsGRI Content IndexUN Global Compact reference tableSummary of key figures
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