Customer experience
E-commerce growth
E-commerce growth
Manage declining mail volumes
Accessible and reliable postal services
Engaged people
Emission-free delivery
Customers
Governments
Trade Unions
Shareholders
Network and processes
IT and mngt systems
Buildings and vehicles
Motivated people
Competent employees
Hired people
Logistical expertise
Solar energy
Natural gas
Fuels and electricity
Equity
Debt
Desired customer experience
Desired employee behaviour
Optimal work environment
Optimal leadership
GovernanceHelp customers grow their business
Secure a sustainable mail business
Attract and retain motivated employees
Reduce environmental impact
Deliver profitable growth and generate sustainable cash flow
Customer loyalty
Reputation
Compliance
Collective Labour Agreements
Delivered volumes
Capacity increased
Updated portfolio
People development
Diverse workforce
Absenteeism
Recordable accidents
Greenhouse gas emissions
Air polluting emissions
Shareholder returns
Free cash flow
Market capitalisation
Customer satisfaction
Delivery quality
Share of e-commerce revenue
Employee engagement
Employee loyalty
CO2 efficiency
Emission-free delivery
Profitability
Cash flow
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