Customer value

We want to be everyone's favourite deliverer, connecting the millions of senders and receivers that rely on us every day. By keeping it simple, being smart and working together, we provide our customers with services and solutions that enhance their business. From managing the ongoing growth in e-commerce to securing accessible, affordable and reliable postal services, our customers come first.

Customer value

Key performance indicators

Customer experience

Highly satisfied
customers
27%
2018: 30%

Customer experience

Satisfied customers

80%
2018: 82%

Accessible and reliable postal services

Delivery quality Mail in the Netherlands
94%
2018: 95%

Manage growth in e-commerce

Progress on transformation
52%
2018: 48%