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Introduction
At a glanceOur identityInterview with Herna Verhagen Our operating context
Business Report
How we create valueOur strategyCustomer valueSocial value Environmental value Financial value
Governance
Statement of the Board of Management Report of the Supervisory Board Corporate governance Risk management Remuneration report Our tax policy and principles PostNL on the capital markets
Performance Statements
Financial statementsNon-financial statements
Appendices
Other non-financial performance indicators Data coverage table Glossary and definitionsGRI Content Index UN Global Compact reference table Summary of key figures

PostNL Annual Report 2019

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How we create value
Key material topicsOur value creation modelUse of capitalBusiness modelImpact on Sustainable Development Goals
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Our strategy
Strategic objectivesStrategy in action
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Customer value
Performance summaryShaping the growth of e-commerceKeeping mail accessible, reliable and affordableDeliver smart logistic solutionsEnhance customer interactionLead through business model innovations
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Social value
Performance summaryManage personnel capacityStrengthen employee engagementStay healthyRealise changeOur commitment to respect Human Rights
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Environmental value
Performance summaryGreen innovations and efficiencyGreen kilometresSustainable buildingsSustainable value chain
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Financial value
Performance summaryOther financial indicatorsDividend proposal 2019Subsequent events Outlook 2020
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How we create value

Our value creation model illustrates our process of achieving long-term value for our customers and investors, our people, society and the company by providing logistic and postal services. We use our key material topics as input to connect our long-term impact with the UN Sustainable Development Goals.

Business Report Key material topics
Introduction
At a glanceOur identityInterview with Herna Verhagen Our operating context
Business Report
How we create valueOur strategyCustomer valueSocial value Environmental value Financial value
Governance
Statement of the Board of Management Report of the Supervisory Board Corporate governance Risk management Remuneration report Our tax policy and principles PostNL on the capital markets
Performance Statements
Financial statementsNon-financial statements
Appendices
Other non-financial performance indicators Data coverage table Glossary and definitionsGRI Content Index UN Global Compact reference table Summary of key figures
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