The periodically reported non-financial data depends on the scope of the entity. Where appropriate, certain non-financial data of medium or limited scope entities is estimated. The table below shows an overview of the resulting scoping coverage per line item in the 'Non-financial performance indicators'.
Actual data | Extrapolation | |
|---|---|---|
Customer value | ||
Share of highly satisfied customers | 100% | 0% |
Share of satisfied customers | 100% | 0% |
Share of e-commerce revenue | 100% | 0% |
Delivery quality Mail in the Netherlands (preliminary) | 100% | 0% |
Reputation score | 100% | 0% |
ISO 9001 certification | 99% | 1% |
Social value | ||
Share of engaged employees | 100% | 0% |
Share of employees expected to stay | 100% | 0% |
Headcount (scope of non-financial reporting) | 100% | 0% |
FTE (scope of non-financial reporting) | 100% | 0% |
Share of females in management positions | 87% | 13% |
Share of females in senior management positions | 93% | 7% |
Training hours per FTE | 81% | 19% |
Fatal accidents | 100% | 0% |
Recordable accidents (per 100 FTE) | 96% | 4% |
Absenteeism (share of total working days) | 90% | 10% |
ISO 18001 certification | 99% | 1% |
Environmental value | ||
CO2 efficiency (relative reduction of scope 1 and 2 emissions per km compared to 2017) | 84% | 16% |
Share of emission-free delivery of mail and parcels in the last-mile | 100% | 0% |
Energy consumption (total scope 1 and 2 in TJ) | 98% | 2% |
Energy efficiency buildings (TJ / 1000 m2) | 80% | 20% |
Energy efficiency transport (TJ / million km) | 100% | 0% |
Scope 1 GHG emissions (gross in ktCO2e) | 100% | 0% |
Scope 2 GHG emissions (gross in ktCO2e) | 100% | 0% |
Scope 3 GHG emissions (gross in ktCO2e) | 100% | 0% |
NOx emissions (scope 1 in kg) | 100% | 0% |
NOx emissions (scope 1 in g/km) | 100% | 0% |
PM10 emissions (scope 1 in kg) | 100% | 0% |
PM10 emissions (scope 1 in g/km) | 100% | 0% |
Share of vehicles complying with Euro 6 | 100% | 0% |
Share of vehicles complying with Euro 5 | 100% | 0% |
ISO 14001 certification | 99% | 1% |
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