GRI Content Index

PostNL General disclosures

Indicatornr.

Indicator

Details/reference

Organisational profile

 

102-1

Name of the organization

PostNL N.V.

102-2

Activities, brands, products, and services

Chapter 'At a glance'; Chapter 'Customer value'

102-3

Location of headquarters

Prinses Beatrixlaan 23, 2595 AK The Hague, the Netherlands

102-4

Location of operations

Chapter 'Our operating context'; Chapter 'How we create value'; Chapter 'Our strategy'

102-5

Ownership and legal form

Chapter 'PostNL on the capital markets'

102-6

Markets served

Chapter 'Our operating context'; Chapter 'How we create value'; Chapter 'Customer value'

102-7

Scale of the organization

Chapter 'At a glance'; Chapter 'Social value'; Chapter 'Financial value'; Chapter 'Financial statements'; Chapter 'Non-financial statements'

102-8

Information on employees and other workers

Chapter 'Social value'; Chapter 'Non-financial statements '

102-9

Supply chain

Chapter 'Our operating context'; Chapter 'How we create value'; Chapter 'Our strategy'; Chapter 'Customer value'; Chapter 'Environmental value'; Chapter 'Non-financial statements'. PostNL's main suppliers are external delivery partners. Our supplu chain is mainly locally organised.

102-10

Significant changes to the organization and its supply chain

Chapter 'Our strategy'

102-11

Precautionary Principle or approach

Chapter 'Risk management'. We have not formally adopted the precautionary principle but we systematically assess and manage environmental, safety, supply chain, operational, and other risks as described throughout this report. We hold risk workshops throughout the year and have an internal control framework in place to mitigate risks for financial as well as for CR reporting.

102-12

External initiatives

Chapter 'Non-financial statements', Reporting principles; Guidelines, benchmarks and initiatives

102-13

Membership of associations

We participate in several branche organisations: IPC, PostEurope, UPU.

Strategy

 

102-14

Statement from senior decision-maker

Chapter 'Interview with Herna Verhagen'

102-15

Key impacts, risks, and opportunities

Chapter 'Our strategy'

Ethics and integrity

 

102-16

Values, principles, standards, and norms of behavior

Chapter 'Our identity'

102-17

Mechanisms for advice and concerns about ethics

Chapter 'Corporate governance'

Governance

 

102-18

Governance structure

Chapter 'Corporate governance'

102-19

Delegating authority

Chapter 'Corporate governance'

102-20

Executive-level responsibility for economic, environmental, and social topics

Chapter 'Corporate governance'

102-21

Consulting stakeholders on economic, environmental, and social topics

Chapter 'Corporate governance'

102-22

Composition of the highest governance body and its committees

Chapter 'Corporate governance'

102-23

Chair of the highest governance body

PostNL does not have a unitary board structure.

102-24

Nominating and selecting the highest governance body

Chapter 'Corporate governance'

102-25

Conflicts of interest

Chapter 'Corporate governance' No conflicts of interest occured.

102-26

Role of highest governance body in setting purpose, values, and strategy

Chapter 'Corporate governance'

102-27

Collective knowledge of highest governance body

Chapter 'Report of the Supervisory Board'

102-28

Evaluating the highest governance body’s performance

Chapter 'Corporate governance'

102-29

Identifying and managing economic, environmental, and social impacts

Chapter 'Report of the Supervisory Board'

102-30

Effectiveness of risk management processes

Chapter 'Corporate governance'

102-31

Review of economic, environmental, and social topics

Chapter 'Corporate governance'

102-32

Highest governance body’s role in sustainability reporting

Chapter 'Corporate governance'

102-33

Communicating critical concerns

Chapter 'Corporate governance'

102-34

Nature and total number of critical concerns

There were no critical concerns in 2019.

102-35

Remuneration policies

Chapter 'Renumeration report'

102-36

Process for determining remuneration

Chapter 'Corporate governance'

102-38

Annual total compensation ratio

Chapter 'Renumeration report'. We report on the ratio of the annual total compensation for the organisation's highest-paid individual compared to the average annual total compensation for all employees. This reporting is in line with the Dutch Corporate Governance Code. As such we do not report on a ratio based on the median of the annual total compensation for all employees.

102-39

Percentage increase in annual total compensation ratio

Chapter 'Renumeration report'. We report on the ratio of the annual total compensation for the organisation's highest-paid individual compared to the average annual total compensation for all employees. This reporting is in line with the Dutch Corporate Governance Code. As such we do not report on a ratio based on the median of the annual total compensation for all employees

Stakeholder Engagement

 

102-40

List of stakeholder groups

Chapter 'Our operating context'; Chapter 'Non-financial statements', Basis of preparation

102-41

Collective bargaining agreements

Chapter 'Our operating context'; Chapter 'Non-financial statements', Basis of preparation

102-42

Identifying and selecting stakeholders

Chapter 'Our operating context'; Chapter 'Non-financial statements', Basis of preparation ;

102-43

Approach to stakeholder engagement

Chapter 'Our operating context'; Chapter 'Non-financial statements', Basis of preparation ;

102-44

Key topics and concerns raised

Chapter 'Our operating context'; Chapter 'Non-financial statements', Basis of preparation ;

Reporting practice

 

102-45

Entities included in the consolidated financial statements

Chapter ; Financial statements'. A complete list of investments in subsidiaries, associated companies and jointly-controlled entities will be attached to the company's annual report made available to the Chamber of Commerce.

102-46

Defining report content and topic Boundaries

Chapter 'Non-financial statements', Reporting criteria

102-47

List of material topics

Chapter 'Our operating context'

102-48

Restatements of information

Chapter 'Non-financial statements', Safeguarding report quality

102-49

Changes in reporting

Chapter 'Our operating context', Stakeholder engagement and materiality; Chapter 'Non-financial statements', Reporting criteria

102-50

Reporting period

Full calendar year 2019

102-51

Date of most recent report

24 February 2019

102-52

Reporting cycle

Annual

102-53

Contact point for questions regarding the report

Please sent us your comments by e-mail to corporatecommunications@postnl.nl or by sending a letter to PostNL Annual Report team: P.O. Box 30250, 2500 GG The Hague, The Netherlands

Claims of reporting in accordance with the GRI

 

102-54

Standards

The scope of the report is part of the Assurance report of the independent auditor.

102-55

GRI content index

 

102-56

External assurance

Chapter 'Non-financial statements', Safeguarding report quality

102-37

Stakeholders’ involvement in remuneration

Chapter 'Renumeration report'. The views on stakeholders are sought indirectly through the stakeholder dialogues we have held.

PostNL Topic specific disclosures

GRI Standard

Name of standard

Reference, explanation, omission

Customer experience

 

103-1

Explanation of the material topics and its Boundary

Chapter 'Customer value'; Chapter 'Non-financial statements', Reporting criteria

103-2

The management approach and its components

Chapter 'Customer value'

103-3

Evaluation of the management approach

Chapter 'Customer value'; Chapter 'Non-financial statements', Safeguarding report quality

PNL-1 Key

Highly satisfied customers

Chapter 'Customer value'; Chapter 'Non-financial statements', Customer value performance indicators

PNL-2 Key

Satisfied customers

Chapter 'Customer value'7: Customer value; Chapter 'Non-financial statements', Customer value performance indicators

Growth in e-commerce

 

103-1

Explanation of the material topics and its Boundary

Chapter 'Customer value'; Chapter 'Non-financial statements', Reporting criteria

103-2

The mangement approach and its components

Chapter 'Customer value'

103-3

Evaluation of the management approach

Chapter 'Customer value'; Chapter 'Non-financial statements', Safeguarding report quality

PNL-3 Key

Progress on transformation (share of e-commerce revenue)

Chapter 'Customer value'; Chapter 'Non-financial statements', Customer value performance indicators

PNL-4 Key

Volume development Parcels

Chapter 'Customer value'; Chapter 'Non-financial statements', Customer value performance indicators

Manage declining mail volumes

 

103-1

Explanation of the material topics and its Boundary

Chapter 'Customer value'; Chapter 'Financial value'; Chapter 'Non-financial statements', Reporting criteria

103-2

The mangement approach and its components

Chapter 'Customer value'; Chapter 'Financial value'

103-3

Evaluation of the management approach

Chapter 'Customer value'; Chapter 'Financial value'; Chapter 'Non-financial statements, Safeguarding report quality

PNL-5 Key

Underlying operating income

Chapter 'Financial value'

PNL-6 Key

Underlying cash operating income

Chapter 'Financial value'

Engaged people

 

103-1

Explanation of the material topics and its Boundary

Chapter 'Social value'; Chapter 'Non-financial statements', Reporting criteria

103-2

The mangement approach and its components

Chapter 'Social value'

103-3

Evaluation of the management approach

Chapter 'Social value'; Chapter 'Non-financial statements', Safeguarding report quality

PNL-7 Key

Employee engagement

Chapter 'Social value'; Chapter 'Non-financial statements', Social value performance indicators

PNL-8 Key

Employee loyalty

Chapter 'Social value'; Chapter 'Non-financial statements', Social value performance indicators

401-1

New employee hires and employee turnover

Chapter 'Non-financial statements', Social value performance indicators

403-2

Types of injury and rates of injury, occupational diseases, lost days and absenteeism, and number of work-related fatalities

Chapter 'Non-financial statements', Social value performance indicators. Occupational diseases and Lost Days are not applicable for PostNL as this does not provide useful management information about Health and Safety at PostNL. Information about 'Absenteeism' and working days of workers beyond our own employees is unavailable for PostNL, we only report these indicators for our own employees.

404-1

Average hours of training per year per employee

Chapter 'Non-financial statements', Social value performance indicators

405-1

Diversity of governance bodies and employees

Chapter 'Corporate governance', Diversity; Chapter 'Non-financial statements', Social value performance indicators

Accessible and reliable postal services

 

103-1

Explanation of the material topics and its Boundary

Chapter 'Customer value'; Chapter 'Non-financial statements', Reporting criteria

103-2

The management approach and its components

Chapter 'Customer value'

103-3

Evaluation of the management approach

Chapter 'Customer value'; Chapter 'Non-financial statements', Safeguarding report quality

PNL-9 Key

Delivery quality Mail in the Netherlands

Chapter 'Customer value'; Chapter 'Non-financial statements', Customer value performance indicators

Financial position and performance

 

103-1

Explanation of the material topics and its Boundary

Chapter 'Financial value'; Chapter 'Non-financial statements', Reporting criteria

103-2

The mangement approach and its components

Chapter 'Financial value'

103-3

Evaluation of the management approach

Chapter 'Financial value'; Chapter 'Non-financial statements', Safeguarding report quality

PNL-10 Key

Revenue

Chapter 'Financial value'

PNL-11 Key

Underlying operating income

Chapter 'Financial value

PNL-12 Key

Underlying cash operating income

Chapter 'Financial value

201-1

Direct economic value generated and distributed

Chapter 'Financial statements ', Consolidated primary statements

201-2

Financial implications and other risks and opportunities due to climate change

Chapter 'Risk management', Regulatory risks

201-3

Defined benefit plan obligations and other retirement plans

Chapter 'Financial statements', Provisions for pension liabilities

Emission free delivery

 

103-1

Explanation of the material topics and its Boundary

Chapter 'Environmental value'; Chapter 'Non-financial statements', Reporting criteria

103-2

The mangement approach and its components

Chapter 'Environmental value'

103-3

Evaluation of the management approach

Chapter 'Environmental value'; Chapter 'Non-financial statements', Safeguarding report quality

PNL-13 Key

CO2 efficiency

Chapter 'Environmental value'; Chapter 'Non-financial statements', Environmental value performance indicators

PNL-14 Key

Share of emission-free delivery

Chapter 'Environmental value'; Chapter 'Non-financial statements', Environmental value performance indicators

302-1

Energy consumption within the organisation

Chapter 'Non-financial statements', Environmental value performance indicators

302-2

Energy consumption outside of the organisation

Chapter 'Non-financial statements', Environmental value performance indicators

302-3

Energy intensity

Chapter 'Non-financial statements', Environmental value performance indicators

302-4

Reduction of energy consumption

Chapter 'Non-financial statements', Environmental value performance indicators

302-5

Reductions in energy requirements of products and services

Chapter 'Non-financial statements', Environmental value performance indicators

305-1

Direct (scope 1) GHG emissions

Chapter 'Non-financial statements', Environmental value performance indicators

305-2

Energy indirect (scope 2) GHG emissions

Chapter 'Non-financial statements', Environmental value performance indicators

305-3

Other indirect (scope 3) GHG emissions

Chapter 'Non-financial statements', Environmental value performance indicators

305-4

GHG emissions intensity

Chapter 'Non-financial statements', Environmental value performance indicators

305-7

Nitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissions

Chapter 'Non-financial statements', Environmental value performance indicators

Sustainable city logistics

 

103-1

Explanation of the material topics and its Boundary

Chapter 'Environmental value'; Chapter 'Non-financial statements', Reporting criteria

103-2

The mangement approach and its components

Chapter 'Environmental value'

103-3

Evaluation of the management approach

Chapter 'Environmental value'; Chapter 'Non-financial statements', Safeguarding report quality

PNL-Key

Percentage of city centres delivered emission-free

Not reported