3.5 Recruitment and career development
PostNL Recruitment and career development as indicated
2019 - 2023
| Year ended at 31 December | 2019 | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Training hours per FTE | 26 | 21 | 21 | 17 | 21 |
| Average training costs per FTE (in €) | not reported | 740 | 781 | 714 | 711 |
During 2023 we saw an increase in the number of training hours per FTE, from 17 hours in 2022 to 21 hours in 2023. This is in line with the trend we have seen in recent years. The increase from 2022 was a result of a mix of different factors, including adding the training hours of employees in Belgium to the reporting scope, more mandatory training for head office staff, and standard training for new personnel related to developments in new hires.
The average cost per FTE (€ 711) remained almost the same as in 2022 (€ 714), and indicates that PostNL was able to provide training to its employees more cost efficiently than in 2022.