Social value
PostNL Social value performance indicators as indicated
2019 - 2023
| Year ended at 31 December | Notes | 2019 | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|---|
| Key performance indicators | ||||||
| Employee engagement | 3.1 | not comparable | not comparable | not comparable | 78% | 68% |
| Absenteeism (share of total working days) | 3.2 | 5.4% | 5.9% | 6.0% | 7.4% | 7.7% |
| Other performance indicators | ||||||
| Headcount (scope of non-financial reporting) | 3.3 | 35,721 | 40,541 | 37,365 | 35,647 | 33,488 |
| Fulltime equivalents (scope of non-financial reporting) | 3.3 | 20,528 | 22,304 | 21,964 | 21,715 | 20,851 |
| Share of females in total headcount | 3.4 | 48% | 49% | 48% | 47% | 46% |
| Share of females in operational management positions | 3.4 | not reported | 21% | 23% | 25% | 28% |
| Share of females in middle management positions | 3.4 | not reported | 32% | 33% | 35% | 34% |
| Share of females in senior management positions | 3.4 | 27% | 28% | 29% | 31% | 33% |
| Share of total females in management positions | 3.4 | 27% | 28% | 30% | 32% | 32% |
| Training hours per FTE | 3.5 | 26 | 21 | 21 | 17 | 21 |
| Average training costs per FTE (in €) | 3.5 | not reported | 740 | 781 | 714 | 711 |
| Fatal accidents | 3.2 | 3 | 1 | 2 | 3 | 0 |
| Recordable accidents (per 100 FTE) | 3.2 | 4.2 | 4.0 | 4.7 | 3.8 | 5.2 |
| ISO 45001 certification (percentage of total FTE working in certified sites) | 3.2 | 94% | 94% | 90% | 94% | 94% |