3.2 Health and safety
PostNL Health and safety as indicated
2019 - 2023
| Year ended at 31 December | 2019 | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Absenteeism (share of total working days) | 5.4% | 5.9% | 6.0% | 7.4% | 7.7% |
| Fatal accidents | 3 | 1 | 2 | 3 | 0 |
| Recordable accidents (per 100 FTE) | 4.2 | 4.0 | 4.7 | 3.8 | 5.2 |
| ISO 45001 certification (percentage of total FTE working in certified sites) | 94% | 94% | 90% | 94% | 94% |
In 2023, we increased our efforts and initiatives on health and safety. We are extremely thankful that no fatal accidents occurred during 2023.
The recordable accident rate increased in 2023 to 5.2 (2022: 3.8). In 2022, we faced a relatively low recordable accident rate compared to prior years, mainly due to better weather conditions. In 2022, we broadened the definition of recordable accidents, which lowered the threshold to report accidents. This contributed to an increase in absolute and relative number of recordable accidents compared to prior years. Additionally, we focused on creating awareness, which has led to more disciplined accident reporting.
Absenteeism increased to 7.7% in 2023 (2022: 7.4%) and remained high. Our ISO45001 certification remained stable in 2023. More information about health and safety performance can be found in the 'Social value' chapter.