Key performance indicators and trend compared to prior year

Customer experience

Net Promotor Score

_{Average No. 1 position in relevant markets}

E-commerce growth

Parcel volume growth

(0)%2022: (10)%

Accessible, reliable and affordable services

Delivery quality Parcels in NL

97%2022: 98%

Accessible, reliable and affordable services

Delivery quality Mail in NL (preliminary) ^{(Letters delivered within 24 hours)}

89%2022: 91%