3.1 Employee engagement
PostNL Employee engagement Share of engaged employees
2019 - 2023
| Year ended at 31 December | 2019 | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Average score | not comparable | not comparable | not comparable | 78% | 68% |
In 2022, we updated our employee engagement scoring method, by simplifying the questions surveyed and the calculations of the answers, helping us enhance the evaluation of the survey outcomes. This means the results of our prior method are not comparable with the results of the new scoring system. We measure employee engagement through this survey for our own employees.
In 2023, the average score was 68% (2022: 78%). The May survey score (72%) was higher than the survey carried out in October (64%). The average response rate was 46%, which is deemed representative. We use the insights gained from the qualitative feedback of employees to make improvements. More information on the scores can be found in the 'Social value' chapter.
PostNL Collaboration barometer in percentages
2019 - 2023
| Year ended at 31 December | 2019 | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| NL | |||||
| Percentage of (highly) satisfied delivery partners | not reported | 69% | 69% | 63% | 65% |
| Percentage of (highly) satisfied deliverers | not reported | 72% | 73% | 73% | 71% |
| BE | |||||
| Percentage of (highly) satisfied delivery partners | not reported | 69% | 71% | 67% | 69% |
| Percentage of (highly) satisfied deliverers | not reported | 74% | 69% | 69% | 81% |
For deliverers working for delivery partners we measure satisfaction annually through a collaboration barometer. In the Netherlands, 44% (2022: 46%) of our delivery partners and 36% (2022: 32%) of their deliverers took part in our survey in 2023. In Belgium, 34% (2022: 39%) of our delivery partners participated in the survey in 2023, as did 63% (2022: 72%) of their deliverers. More information can be found in the 'Social value' chapter.