Introduction
At a glance
Reflecting on 2023 with our CEO
Our operating context
Business Report
How we create value
Our strategy
Customer value
Social value
Environmental value
Financial value
Outlook 2024
Risk and opportunity management
Regulatory developments
Governance
Report of the Supervisory Board
Corporate governance
Remuneration report
Our tax strategy and policy provisions
PostNL on the capital markets
Statements of the Board of Management
Performance statements
Financial statements
Non-financial statements
EU Taxonomy Statements
Other information
Appendices
Other non-financial performance indicators
Data coverage
Glossary and definitions
GRI content Index
UN Global Compact reference table
List of group entities
Five-year financial performance
Social value
Our people take pride in their work and PostNL makes a positive impact on society
Providing the right HR services
Hiring and retaining the right people
Promoting health and well-being
Strengthening employee engagement
Realising change while creating agility
PostNL makes a positive impact on society
Business Report
Social value
Social value
Key performance indicators and trend compared to prior year
People attraction, development and retention
Employee engagement
68%
2022: 78%
Health, safety and well-being
Absenteeism
7.7%
2022: 7.4%
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