Data coverage
We strive to report non-financial performance data based on actuals as much as possible. We may use extrapolation of results of large entities to determine the performance of smaller entities. This reduces the administrative tasks for smaller entities. We only use this method in cases where the extrapolations are reasonably predictable. The table below provides an overview of data coverage per line item in the 'Non-financial performance indicators'.
PostNL Data coverage table 2022
| Actual | Extrapolation | |
|---|---|---|
| Customer value | ||
| Net Promotor Score | 100% | 0% |
| Parcel volume growth | 100% | 0% |
| Delivery quality Parcels (%) | 100% | 0% |
| Delivery quality Mail (%) | 100% | 0% |
| Reputation score | 100% | 0% |
| ISO 9001 certification | 100% | 0% |
| Social value | ||
| Share of engaged employees | 100% | 0% |
| Headcount | 100% | 0% |
| Full time equivalents (FTE) | 100% | 0% |
| Share of females in total headcount | 100% | 0% |
| Share of females in operational management positions | 100% | 0% |
| Share of females in middle management positions | 100% | 0% |
| Share of total females holding a management position | 100% | 0% |
| Share of females holding a senior management position | 100% | 0% |
| Training hours per FTE | 100% | 0% |
| Average training costs in EUR per FTE | 100% | 0% |
| Accident rate (per 100 FTE) | 100% | 0% |
| Fatal accidents | 100% | 0% |
| Total accidents | 97% | 3% |
| Absenteeism (share of total working days) | 97% | 3% |
| ISO 45001 Certification | 100% | 0% |
| Actual | Extrapolation | |
|---|---|---|
| Environmental value | ||
| CO2 efficiency improvement (scope 1 and 2; base year 2017) | 100% | 0% |
| Share of emission-free delivery of mail and parcels in the last-mile | 100% | 0% |
| Energy consumption (total scope 1 and 2 in TJ) | 93% | 7% |
| Energy consumption buildings (TJ / 1000 m2) | 81% | 19% |
| Energy consumption transport (TJ / million km) | 100% | 0% |
| Scope 1 GHG emissions (gross in ktCO2) | 100% | 0% |
| Scope 2 GHG emissions (gross in ktCO2) | 77% | 23% |
| Scope 3 GHG emissions (gross in ktCO2) | 100% | 0% |
| NOx emissions (scope 1 in kg) | 100% | 0% |
| NOx emissions (scope 1 in g/km) | 100% | 0% |
| PM10 emissions (scope 1 in kg) | 100% | 0% |
| PM10 emissions (scope 1 in g/km) | 100% | 0% |
| Share of vehicles complying with Euro 6 | 100% | 0% |
| Share of vehicles complying with Euro 5 | 100% | 0% |
| ISO 14001 certification | 100% | 0% |