Introduction
Business Report
Governance
Performance statements
Appendices

Non-financial performance indicators

Customer value Social value Environmental value

1 Basis of preparation

1.1 Reporting principles 1.2 Reporting criteria 1.3 Safeguarding report quality

2 Customer value performance indicators

2.1 Customer experience 2.2 Parcel volume growth 2.3 Delivery quality 2.4 Reputation score

3 Social value performance indicators

3.1 Employee engagement 3.2 Health and safety 3.3 Employment 3.4 Diversity and inclusion 3.5 Recruitment and career development

4 Environmental value performance indicators

4.1 CO2 efficiency and emission-free delivery 4.2 Carbon footprint 4.3 Energy consumption 4.4 Energy efficiency of buildings 4.5 Energy efficiency of fleet 4.6 Air quality 4.7 Environmental management system

Performance statements
Non-financial statements
Social value performance indicators

Social value performance indicators

Our social value KPIs are employee engagement and absenteeism. Further details can be found in the 'Social value' chapter within the business report.

Introduction

At a glance Reflecting on 2023 with our CEO Our operating context

Business Report

How we create value Our strategy Customer value Social value Environmental value Financial value Outlook 2024 Risk and opportunity management Regulatory developments

Governance

Report of the Supervisory Board Corporate governance Remuneration report Our tax strategy and policy provisions PostNL on the capital markets Statements of the Board of Management

Performance statements

Financial statements Non-financial statements EU Taxonomy Statements Other information

Appendices

Other non-financial performance indicators Data coverage Glossary and definitions GRI content Index UN Global Compact reference table List of group entities Five-year financial performance

© Koninklijke PostNL

Privacy Cookies Gebruiksvoorwaarden Algemene voorwaarden