Introduction
At a glance
Reflecting on 2023 with our CEO
Our operating context
Business Report
How we create value
Our strategy
Customer value
Social value
Environmental value
Financial value
Outlook 2024
Risk and opportunity management
Regulatory developments
Governance
Report of the Supervisory Board
Corporate governance
Remuneration report
Our tax strategy and policy provisions
PostNL on the capital markets
Statements of the Board of Management
Performance statements
Financial statements
Non-financial statements
EU Taxonomy Statements
Other information
Appendices
Other non-financial performance indicators
Data coverage
Glossary and definitions
GRI content Index
UN Global Compact reference table
List of group entities
Five-year financial performance
Environmental value
Reduce our environmental impact
Four focus areas in our approach
Network efficiency
Clean kilometres
Sustainable buildings and facilities
Green services and products
EU taxonomy on sustainable activities
EU Taxonomy KPIs
Business Report
Environmental value
Environmental value
Key performance indicators and trend compared to prior year
Climate change
CO
2
efficiency in grammes per km
136
2022: 152
Climate change
Emission-free last-mile delivery
24%
2022: 22%
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