Introduction

Our purpose is to deliver special moments and our ambition is to be the favourite deliverer of customers, consumers and across society. To deliver on these, our strategy is focused on accelerating our customers' success, ensuring consumers can count on us, that our people can take pride in the work we do, and that we make a positive impact on society. Together, these will enable us to be the leading e-commerce and postal services provider in, to, and from the Benelux. Within this overarching strategy, we have fully embedded our environmental, social, and governance (ESG) strategy, which will enable us to drive a sustainable future.

We operate a two-tier governance structure with a Board of Management entrusted with executive management, including execution of our strategy and operational management. This chapter provides an overview of how we connect our strategic foundation to our objectives, our focus areas and our outcomes, as well as the link to our key material topics.

“Our ambition is to be the favourite deliverer of customers, consumers and across society”