100 nationalities, 1 PostNL

Across PostNL, our people bring with them a world of languages, traditions and perspectives. In 2025, the Cross Culture Community (CCC) helped turn this diversity into daily connection, creating a workplace where everyone feels welcome and seen.  From our operational sites to our head office, cultural richness is not simply recognised,  it is experienced in everyday interactions, from conversations during breaks to team discussions where different perspectives meet, and is actively recognised and celebrated across the organisation.

Growing a culture of belonging

Having begun as a grassroots initiative, CCC has grown into a thriving internal network supporting colleagues from around 100 cultural backgrounds. It provides a bridge between teams, enabling open conversations, practical support and opportunities for cultural learning. We saw this come to life through stories like Olga Kalimulina’s who, having joined PostNL in 2020, found herself surrounded by colleagues from around the world, each with their own experiences, languages and traditions. What started as curiosity soon became mutual connection: colleagues explaining unfamiliar accents, sharing childhood stories, and laughing together over cultural misunderstandings. These moments built understanding, trust and a sense of belonging.

Celebrating together

Our structure now follows a clear member journey: from awareness to ambassador. New employees are welcomed through CCC introductions; colleagues join low-threshold meet-ups, and many go on to shape events themselves. This approach has strengthened inclusion  across the organisation, supporting PostNL’s commitment to equal opportunities every day, through active recruitment and retention of multicultural talent, raising awareness around cultural diversity and encouraging growth into leadership roles.

By embedding CCC into daily work, from  newsletters to lunch sessions, our people  gain a platform to voice perspectives and  celebrate identity. The result is a more  connected, resilient workforce that reflects  the communities we serve. An inclusive  work culture starts with understanding and  acknowledging everyone’s background. The  CCC is a network for and by our people, where we share cultures and perspectives. Together, we are building a PostNL where everyone feels welcome and seen.

Throughout the year, CCC organises events celebrating the Hindu festival Holi, Chinese New Year, the Surinamese remembrance day Keti Koti, Islamic holiday Eid al-Fitr and other cultural moments. These gatherings centre on three elements: connection, stories and shared experiences, allowing colleagues to taste new foods, learn about each other’s heritage and build relationships beyond their own teams that often continue through conversations held  long after the event has ended.

Within PostNL, this community is a place where identity needs no explanation and where feeling at home starts with being yourself. Our objective is to create a place where everyone belongs.”

Cross Culture Community Board

100 nationalities, 1 PostNL

Growing a culture of belonging

Celebrating together

Where every culture has a place

Within PostNL, this community is a place where identity needs no explanation and where feeling at home starts with being yourself. Our objective is to create a place where everyone belongs.”