Annual Report 2025
Strong heritage, transforming for the future
In 2025, we translated the strategic choices presented at our Capital Markets Day into targeted actions across the organisation. We focused on strengthening core operations, sharpening customer propositions and improving value-driven capacity deployment, while maintaining a disciplined approach to international activities. This supported further improvements in efficiency, operational resilience and financial performance. In parallel, timely adjustments to the legal postal framework remain critical to ensure a financially sustainable and future-proof postal service.
Key Performance Indicators
Revenue
3,324
Normalised EBIT and margin
1.6% margin
53
Free cash flow
(25)
Adjusted net debt
501
Dividend per share
0.04
Net Promotor Score
Average No. 1 position in relevant markets
Parcel volume growth
1.2%
Delivery quality Parcels in NL
97%
Delivery quality Mail in NL (preliminary)
86%
Employee engagement
69%
Absenteeism
8.5%
CO₂ efficiency
108
Emission-free last-mile delivery
33%
Our Strategy: Breakthrough 2028
Building on our strong heritage, we aim to grow our business, create sustainable value, lead through innovation and make impact that matters.
Growth
We accelerate growth beyond boundaries, together with our customers
Value
We unlock value by optimising consumer experience, margins and the smart use of assets
Impact
We create impact that matters for our people and society driving positive transformation
Innovation
We drive bold innovation with data, technology and intelligence