PostNL Shape

Annual Report 2025

Strong heritage, transforming for the future

In 2025, we translated the strategic choices presented at our Capital Markets Day into targeted actions across the organisation. We focused on strengthening core operations, sharpening customer propositions and improving value-driven capacity deployment, while maintaining a disciplined approach to international activities. This supported further improvements in efficiency, operational resilience and financial performance. In parallel, timely adjustments to the legal postal framework remain critical to ensure a financially sustainable and future-proof postal service.

We are PostNL

Connected to deliver what drives us all forward

Key Performance Indicators

Revenue

3,324

Normalised EBIT and margin

1.6% margin
53

Free cash flow

(25)

Adjusted net debt

501

Dividend per share

0.04

Net Promotor Score

Average No. 1 position in relevant markets

Parcel volume growth

1.2%

Delivery quality Parcels in NL

97%

Delivery quality Mail in NL (preliminary)

86%

Employee engagement

69%

Absenteeism

8.5%

CO₂ efficiency

108

Emission-free last-mile delivery

33%

Our Strategy: Breakthrough 2028

Building on our strong heritage, we aim to grow our business, create sustainable value, lead through innovation and make impact that matters.
Growth We accelerate growth beyond boundaries, together with our customers
Value We unlock value by optimising consumer experience, margins and the smart use of assets
Impact We create impact that matters for our people and society driving positive transformation
Innovation We drive bold innovation with data, technology and intelligence