Summary of instances of non-compliance

In an operating context with great variety of compliance areas PostNL is operating in and the number and complexity of laws and regulations increased, a robust approach towards compliance is essential for PostNL, as explained earlier in this chapter. Despite all our efforts to be compliant, we unfortunately sometimes are confronted with instances of non-compliance. This section provides an overview of the limited number of instances of non-compliance PostNL incurred. All instances relate to specific developments described in the section above.

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PostNL Number of significant instances of non-compliance
2021,2022

 

2021

2022

Fines

2

0

Non-monetary sanctions

1

1

Total

3

1

This instance of non-compliance relates to temporarily sealing two PostNL depots in Belgium based on alleged breaches with social laws and regulations. As the court case has been postponed until 2023, there is no evidence concluding PostNL has breached laws and regulations in relation to this case.

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PostNL Total number of fines incurred
2021,2022

 

2021

2022

Instances occured during reporting period

2

0

Instances occured in previous reporting periods

1

0

Total

3

0

During 2022, PostNL did not occur any reportable fines related to non-compliance with laws and regulations. For the purpose of this report, we did not take the number of small traffic related fines into account.

The instances in 2021 relate to two breaches with the Foreign Nationals Act in 2021 and the ACM fine in relation to the delivery quality of mail over 2019.

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PostNL Total monetary value of fines incurred, in million
2021,2022

 

2021

2022

Instances occured during reporting period

0

0

Instances occured in previous reporting periods

2

0

Total

2

0

The monetary amount of fines incured in 2022 almost entirely relates to small traffic related fines and does not exceed €100,000 in total. The total amount for 2021 is mainly related to the ACM fine in relation to the delivery quality of mail over 2019.