The periodically reported non-financial data depends on the scope of the entity. Where appropriate, certain non-financial data of medium or limited scope entities is estimated. The table on the next page shows an overview of the resulting scoping coverage per line item in the 'Non-financial performance indicators'.
Download spreadsheetActual | Extrapolation | |
|---|---|---|
Customer value | ||
Share of highly satisfied customers (%) | 100% | 0% |
Customer satisfaction (% of satisfied customers) | 100% | 0% |
Parcel volume growth | 100% | 0% |
Delivery quality Parcels (%) | 100% | 0% |
Delivery quality Mail (%) | 100% | 0% |
Reputation score | 100% | 0% |
ISO 9001 certification | 97% | 3% |
Social value | ||
Share of engaged employees | 100% | 0% |
Headcount | 100% | 0% |
Full time equivalents (FTE) | 100% | 0% |
Share of females in total headcount | 100% | 0% |
Share of females in operational management positions | 100% | 0% |
Share of females in middle management positions | 100% | 0% |
Share of females holding a management position | 100% | 0% |
Share of females holding a senior management position | 100% | 0% |
Training hours per FTE | 100% | 0% |
Average training costs per FTE | 100% | 0% |
Accident rate (per 100 FTE) | 100% | 0% |
Fatal accidents | 100% | 0% |
Total accidents | 92% | 8% |
Absenteeism (share of total working days) | 97% | 3% |
ISO 45001 Certification | 97% | 3% |
Actual | Extrapolation | |
|---|---|---|
Environmental value | ||
CO2 efficiency improvement (scope 1 and 2; base year 2017) | 100% | 0% |
Share of emission-free delivery of mail and parcels in the last-mile | 100% | 0% |
Energy consumption (total scope 1 and 2 in TJ) | 94% | 6% |
Energy consumption buildings (TJ / 1000 m2) | 83% | 17% |
Energy consumption transport (TJ / million km) | 100% | 0% |
Scope 1 GHG emissions (gross in ktCO2e) | 100% | 0% |
Scope 2 GHG emissions (gross in ktCO2e) | 87% | 13% |
Scope 3 GHG emissions (gross in ktCO2e) | 100% | 0% |
NOx emissions (scope 1 in kg) | 100% | 0% |
NOx emissions (scope 1 in g/km) | 100% | 0% |
PM10 emissions (scope 1 in kg) | 100% | 0% |
PM10 emissions (scope 1 in g/km) | 100% | 0% |
Share of veheicles complying with Euro 6 | 100% | 0% |
Share of veheicles complying with Euro 5 | 100% | 0% |
ISO 14001 certification | 97% | 3% |
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