Across the Benelux, we are helping to shape the growth of e-commerce by creating a strong sending and receiving network. We provide customers with data and insights to help them develop their e-commerce offerings, supply e-tailers with fulfilment solutions, and help small businesses bring their goods online. Helping customers grow their business contributes to greater customer value.
In 2022 parcel volumes were disrupted by the widening impact of the war in Ukraine. High inflation and rising energy prices negatively affected consumer confidence, resulting in slowing e-commerce growth domestically, while cross-border volumes were lower because of reduced import volumes from Asia. At the same time, we faced increased fuel and labour costs.
Internationally, we provide customers with delivery solutions through Spring, a global e-commerce solutions provider. In 2022, Spring saw declining volumes from Asia, affected by the zero-Covid policy in China.