Social value

The growth in e-commerce and the transition in mail continued in 2021, which has an impact on everyone who works for or with us. As these developments occur, our people understand the vital role they play at PostNL, and feel committed to making a real difference in a changing and dynamic market. We want to realise our people's full potential and are focused on helping our customers as a strong and reliable partner, while acting as a responsible employer.

Social value

Key performance indicators and trend compared to prior year

Engaged people

Employee engagement
2020: 84%

Health and safety

2020: 5.9%