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Introduction
At a glance
Message from Herna Verhagen
Our operating context
Business Report
How we create value
Our strategy
Customer value
Social value
Environmental value
Financial value
Risk and opportunity management
Regulatory compliance management
Governance
Board of Management
Supervisory Board
Report of the Supervisory Board
Remuneration report
Corporate governance
Our tax policy and principles
PostNL on the capital markets
Statements of the Board of Management
Performance statements
Financial statements
Non-financial statements
Other information
Appendices
Other non-financial performance indicators
Data coverage
Glossary and definitions
GRI Content Index
UN Global Compact reference table
Summary of key figures
Introduction
At a glance
Message from Herna Verhagen
Our operating context
Business Report
How we create value
Our strategy
Customer value
Social value
Environmental value
Financial value
Risk and opportunity management
Regulatory compliance management
Governance
Board of Management
Supervisory Board
Report of the Supervisory Board
Remuneration report
Corporate governance
Our tax policy and principles
PostNL on the capital markets
Statements of the Board of Management
Performance statements
Financial statements
Non-financial statements
Other information
Appendices
Other non-financial performance indicators
Data coverage
Glossary and definitions
GRI Content Index
UN Global Compact reference table
Summary of key figures
PostNL Annual Report 2021
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How we create value
Our value creation model
Using relevant in- and output capital
Our business model
Impact on sustainable development
+
Our strategy
Introduction
Strategic overview
ESG as a license to operate
+
Customer value
Performance summary
Customer experience
E-commerce growth
Relevance of physical mail
+
Social value
Performance summary
Attraction and retention
Diversity and inclusion
Labour practices
Health and safety
Fit for the future
Respecting Human Rights
+
Environmental value
Performance summary
Combatting climate change
Network efficiency
Clean kilometres
Sustainable buildings and facilities
Green products and services
EU taxonomy on sustainable activities
+
Financial value
Performance 2021
Dividend proposal 2021
Subsequent events
Outlook 2022
+
Risk and opportunity management
Risk and opportunity management approach
Business conduct and integrity
Main risks and opportunities
Main risk events and emerging risks
+
Regulatory compliance management
Our approach
Main compliance events in 2021
Regulatory developments
Add this chapter
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Our value creation model
Our value creation model
How we create value
Using relevant in- and output capital
Introduction
At a glance
Message from Herna Verhagen
Our operating context
Business Report
How we create value
Our strategy
Customer value
Social value
Environmental value
Financial value
Risk and opportunity management
Regulatory compliance management
Governance
Board of Management
Supervisory Board
Report of the Supervisory Board
Remuneration report
Corporate governance
Our tax policy and principles
PostNL on the capital markets
Statements of the Board of Management
Performance statements
Financial statements
Non-financial statements
Other information
Appendices
Other non-financial performance indicators
Data coverage
Glossary and definitions
GRI Content Index
UN Global Compact reference table
Summary of key figures
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