The periodically reported non-financial data depends on the scope of the entity. Where appropriate, certain non-financial data of medium or limited scope entities is estimated. The table on the next page shows an overview of the resulting scoping coverage per line item in the 'Non-financial performance indicators'.
Download spreadsheetActual data | Extrapolation | |
|---|---|---|
Customer value | ||
Share of highly satisfied customers | 100% | 0% |
Customer satisfaction (% of satisfied customers) | 100% | 0% |
Parcel volume growth | 100% | 0% |
Delivery quality Parcels in the Netherlands | 100% | 0% |
Delivery quality Mail in the Netherlands (preliminary) | 100% | 0% |
Reputation score | 100% | 0% |
ISO 9001 certification (percentage of total FTE working in certified sites) | 100% | 0% |
Social value | ||
Share of engaged employees | 100% | 0% |
Headcount (scope of non-financial reporting) | 100% | 0% |
Fulltime equivalents (scope of non-financial reporting) | 100% | 0% |
Share of females in total headcount | 100% | 0% |
Share of females holding a management position | 100% | 0% |
Training hours per FTE | 94% | 6% |
Average training costs in € per FTE | 100% | 0% |
Accident rate (per 100 FTE) | 100% | 0% |
Fatal accidents | 100% | 0% |
Absenteeism (share of total working days) | 96% | 4% |
ISO 45001 Certification | 100% | 0% |
Environmental value | ||
CO2 efficiency (in grammes per km) | 97% | 3% |
Share of emission-free delivery of mail and parcels in the last-mile | 100% | 0% |
Energy consumption (total scope 1 and 2 in TJ) | 94% | 6% |
Energy efficiency buildings (TJ / 1,000 m2) | 86% | 14% |
Energy efficiency fleet (TJ / million km) | 100% | 0% |
Scope 1 GHG emissions (gross in ktCO2e) | 100% | 0% |
Scope 2 GHG emissions (gross in ktCO2e) | 97% | 3% |
Scope 3 GHG emissions (gross in ktCO2e) | 100% | 0% |
NOX and PM10 emissions (scope 1 in kg) | 100% | 0% |
NOX emissions (scope 1 in g/km) | 100% | 0% |
PM10 emissions (scope 1 in g/km) | 100% | 0% |
Share of vehicles complying with Euro 6 | 100% | 0% |
Share of vehicles complying with Euro 5 | 100% | 0% |
ISO 14001 certification | 100% | 0% |
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