Reporting center
Introduction
At a glanceMessage from Herna VerhagenOur operating context
Business Report
How we create valueOur strategyCustomer valueSocial valueEnvironmental valueFinancial valueRisk and opportunity managementRegulatory compliance management
Governance
Board of ManagementSupervisory BoardReport of the Supervisory BoardRemuneration reportCorporate governanceOur tax policy and principlesPostNL on the capital marketsStatements of the Board of Management
Performance statements
Financial statementsNon-financial statementsOther information
Appendices
Other non-financial performance indicatorsData coverageGlossary and definitionsGRI Content IndexUN Global Compact reference tableSummary of key figures

PostNL Annual Report 2021

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How we create value
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Our strategy
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Customer value
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Social value
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Environmental value
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Financial value
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Risk and opportunity management
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Regulatory compliance management
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How we create value

Our value creation model illustrates our process of achieving long-term value for our customers and investors, our people, society and the company by providing e-commerce logistics and postal services. We use our key material topics as input to connect our long-term impact with the UN Sustainable Development Goals.

Our value creation model

Our value creation model

Introduction
At a glanceMessage from Herna VerhagenOur operating context
Business Report
How we create valueOur strategyCustomer valueSocial valueEnvironmental valueFinancial valueRisk and opportunity managementRegulatory compliance management
Governance
Board of ManagementSupervisory BoardReport of the Supervisory BoardRemuneration reportCorporate governanceOur tax policy and principlesPostNL on the capital marketsStatements of the Board of Management
Performance statements
Financial statementsNon-financial statementsOther information
Appendices
Other non-financial performance indicatorsData coverageGlossary and definitionsGRI Content IndexUN Global Compact reference tableSummary of key figures
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