All numbers presented in this appendix are the reported numbers in the respective Annual Reports of 2017 till 2021, unless restated in a later year. Revenues have been represented for adjusted segment reporting and the impact of the discontinued operations in Italy and Germany in 2018.
Download spreadsheet2017 | 2018 | 2019 | 2020 | 2021 | |
|---|---|---|---|---|---|
Financial performance | |||||
Revenue | |||||
Parcels | 1,382 | 1,555 | 1,672 | 2,052 | 2,361 |
Mail in the Netherlands | 1,783 | 1,678 | 1,606 | 1,708 | 1,683 |
PostNL | 2,725 | 2,772 | 2,844 | 3,255 | 3,466 |
Normalised EBIT | |||||
Parcels | not reported | 121 | 120 | 209 | 230 |
Mail in the Netherlands | not reported | 130 | 52 | 96 | 160 |
PostNL Other | not reported | (45) | (37) | (55) | (81) |
PostNL | not reported | 206 | 135 | 250 | 308 |
Normalised EBIT margin | |||||
Parcels | not reported | 7.8% | 7.2% | 10.2% | 9.7% |
Mail in the Netherlands | not reported | 7.7% | 3.2% | 5.6% | 9.5% |
PostNL | not reported | 7.4% | 4.7% | 7.7% | 8.9% |
Profit for the year | 148 | 33 | 4 | 216 | 258 |
Earnings per share (in € cents) | 33.0 | 7.1 | 0.8 | 43.8 | 50.9 |
Profit from continuing operations | 179 | 127 | 72 | 213 | 228 |
Normalised comprehensive income | not reported | 182 | 83 | 200 | 285 |
Free cash flow | not reported | (21) | 107 | 186 | 288 |
Adjusted net debt | not reported | (614) | (736) | (407) | (203) |
Consolidated equity | 34 | 46 | (21) | 211 | 426 |
Month-end coverage ratio main pension fund | 115.8% | 112.1% | 113.4% | 111.1% | 126.2% |
12-months avg coverage ratio main pension fund | 113.4% | 116.0% | 110.6% | 104.4% | 121.4% |
Operational performance | |||||
Parcels | |||||
Parcel volume (in millions of items) | 207 | 251 | 283 | 337 | 384 |
Parcel volume growth | 17.2% | 21.5% | 12.4% | 19.2% | 13.8% |
Delivery quality | 99% | 98% | 98% | 99% | 98% |
Mail in the Netherlands | |||||
Addressed mail volume (in million items) | 1,994 | 1,781 | 1,742 | 2,054 | 2,048 |
Addressed mail volume growth/(decline) | (9.9%) | (10.7%) | (2.2%) | 17.9% | (0.3%) |
Adjusted addressed mail volume (in million items)1 | 2,271 | 2,054 | 2,048 | ||
Adjusted addressed mail volume decline1 | (9.7%) | (9.6%) | (0.3%) | ||
Delivery quality (2021 preliminary) | 95% | 95% | 94% | 94% | 94% |
Non-financial performance | |||||
Share of highly satisfied customers | 41% | 30% | 27% | 37% | 34% |
Share of engaged employees | not comparable | not comparable | 76% | 84% | 84% |
CO2 efficiency (in grammes per km) | 226 | 231 | 245 | 249 | 203 |
Share of emission-free delivery of mail and parcels in the last-mile | not reported | 17% | 19% | 20% | 20% |
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