Consolidated sustainability statements
PostNL Environmental performance as indicated
| For the year ended 31 December | Notes | 2024 | 2025 |
|---|---|---|---|
Climate change | 2.2.2 | ||
CO2 efficiency (scope 1 and 2 emissions in grammes CO2e per kilometre)1 | 128 | 108 | |
Share of emission-free delivery of mail and parcels in the last-mile1 | 28% | 33% | |
Scope 1 GHG emissions (tonnes CO2e)2 | 23,925 | 19,986 | |
Scope 2 GHG emissions location-based (tonnes CO2e) | 18,857 | 17,126 | |
Scope 2 GHG emissions market-based (tonnes CO2e) | 80 | 94 | |
Scope 3 GHG emissions (tonnes CO2e) | 266,336 | 247,254 | |
Total gross location-based per net revenue (tonnes CO2e per million Euro)2 | 0.10 | 0.09 | |
Total gross market-based per net revenue (tonnes CO2e per million Euro)2 | 0.09 | 0.08 | |
Total energy consumption (MWh) | 236,262 | 218,791 | |
Total energy per net revenue (MWh per million Euro) | 73 | 66 | |
Pollution | 2.3.2 | ||
Total NOx emissions (kilogrammes) | 21,530 | 18,638 | |
Total PM10 emissions (kilogrammes) | 6,613 | 6,025 | |
Total PM2.5 emissions (kilogrammes) | 3,802 | 3,450 | |
Resource use and circular economy | 2.4.2 | ||
Total weight of technical and biological products (tonnes) | 3,715 | 6,668 | |
Total amount of waste generated (tonnes) | 6,402 | 8,113 |
1 Key Performance indicator (entity-specific) | |
2 Scope 1 figures restated, for further details refer to E1 Climate change mitigation and Energy consumption | |
PostNL Social and Governance performance as indicated
| For the year ended 31 December | Notes | 2024 | 2025 |
|---|---|---|---|
Own workforce | 3.2.2 | ||
Total number of employees (headcount) | 32,405 | 31,531 | |
ISO 45001 certification (share of total headcount working in certified sites) | 97% | 96% | |
Number of fatalities as a result of work-related injuries and work-related ill health | 0 | 0 | |
Rate of recordable work-related accidents per million hours worked | 16 | 28 | |
Rate of road traffic accidents with third party death per million kilometres travelled | 0.9% | 0 | |
Absenteeism (share of total working days)1 | 8.5% | 8.5% | |
Share of female employees in senior management | 35% | 35% | |
Turnover share | 17% | 11% | |
New hires (share of total headcount) | 25% | 24% | |
Total number of incidents of discrimination and complaints | 364 | 339 | |
Total amount paid of fines, penalties and compensation (Euros) | 0 | 0 | |
Share of engaged employees1 | 67% | 69% | |
Consumers & end-users | 3.4.2 | ||
Net Promotor Score1 | Average No. 1 position in relevant markets | Average No. 1 position in relevant markets | |
Parcel volume growth1 | 7% | 1% | |
Delivery quality Parcels in NL1 | 97% | 97% | |
Delivery quality Mail in NL (preliminary)1 | 86% | 86% | |
| For the year ended 31 December | Notes | 2024 | 2025 |
Business conduct | 4.2.2 | ||
Average time (days) to pay an invoice | 29 | 29 | |
Number of legal proceedings currently outstanding for late payments | 0 | 0 | |
Number of convictions for violation of anti-corruption and anti-bribery laws | 0 | 0 | |
Amount of fines for violation of anti-corruption and anti-bribery laws (Euros) | 0 | 0 |