Social outlook 2025

From March 2025, we will enhance onboarding and training to improve support and engagement with new employees, targeting a 5% reduction in turnover by 2026. By mid-2025, a strategic workforce plan will ensure fair work schedules and route stability, enhancing satisfaction and reliability. We will also improve communication between people managers and parcel deliverers, ensuring prompt resolution of workload-related concerns.

Building on our 2024 initiatives to reduce physical labour risks, we are accelerating automation and mechanisation across parcel depots. In 2025, we will roll out tilters at 13 parcel depots operating evening sorting to eliminate heavy lifting from roll containers. We will also advance (un)loading and lifting tools, auxiliary equipment trials, and further robotisation and automation, ensuring a safer and more efficient working environment.

Beyond our workforce, we remain committed to creating a positive societal impact. In 2025, we will expand initiatives supporting delivery partners, provide employment opportunities for those with a distance to the labour market, and continue our work through the PostNL Special Moments Fund. The PostNL Staff Foundation will remain a key pillar in supporting employees through financial assistance, guidance, and community-building activities.

In line with the CSRD, we will annually reassess material topics to ensure their continued relevance. In 2025, using the DMA 2024 as a baseline, we will refine our approach through peer reviews, NGO discussions, feedback analysis, and a structured DMA process cycle.

To achieve our strategic goal—‘Invest in our people to enhance employee engagement and health & well-being and create positive societal impact’—we will focus on four areas:

• Our workforce – fostering a supportive and inclusive workplace
• Workers in the value chain – upholding fair and safe working conditions
• Positive societal impact – strengthening our role in the communities we serve
• Consumers and end-users – ensuring responsible, and accessible customer-centric service.