Customer value

Key performance indicators and trend compared to prior year

Customer experience

Net Promoter Score

_{Average No. 1 position in relevant markets}

E-commerce growth

Parcel volume growth

7%2023: (0)%

Accessible, reliable and affordable services

Delivery quality Parcels in NL

97%2023: 97%

Accessible, reliable and affordable services

Delivery quality Mail in NL (preliminary) ^{(Letters delivered next day)}

86%2023: 89%