Introduction
At a glance
A letter from our Board of Management
Our operating context
Business Report
How we create value
Our strategy
Customer value
Environmental value
Social value
Financial value
Risk and opportunity management
Regulatory developments
Outlook 2025
Governance
Report of the Supervisory Board
Corporate governance
Remuneration report
Our tax strategy and policy provisions
PostNL on the capital markets
Statements of the Board of Management
Performance statements
Financial statements
Sustainability statement
Other information
Appendices
Data extrapolation sustainability statement
Glossary and definitions
UN Global Compact reference table
List of group entities
Five-year financial performance
Five-year sustainability performance
Invest in our people to enhance employee engagement, health & well-being and create positive societal impact
Focus areas
Our workforce
Workers in the value chain
Positively impact society
Consumers and end-users
Business Report
Social value
Social value
Key performance indicators and trend compared to prior year
People attraction, development and retention
Employee engagement
67%
2023: 68%
Health, safety and well-being
Absenteeism
8.5%
2023: 7.7%
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