Mail in the Netherlands

Physical mail remains valuable for society, connecting people through personal letters, greeting cards, and gifts, At the same time, direct mail marketing enables businesses to focus on the sensory experience of their customers, with both look and feel impacting buying decisions and helping strengthen B2C connections, thereby unlocking a potential new customer base for e-commerce players. As the designated universal service provider (USP) in the Netherlands, we are committed to delivering reliable and affordable postal services nationwide, providing jobs to thousands.

However, mail volumes declining for more than 20 years due to digitisation, and the recent acceleration of decline in the demand for next-day delivery, means our current network has become unsustainable. More information on this, including PostNL’s request for temporary government financial support under the Dutch General Administrative Law Act to cover net USO costs for 2025 and 2026, can be found in the Future of Mail box in the Our operating context chapter.

“Physical mail remains valuable for society, connecting people through personal letters, greeting cards, and gifts”