Concluding remarks

2019 proved to be a challenging year. We are pleased though that PostNL has delivered upon its outlook and to see that the company continues to head in the right direction. We are convinced that PostNL will continue to find a good balance between adjusting its mail operations in the challenging Dutch postal market, while expanding its footprint as an e-commerce solutions provider and creating long-term value for the company’s stakeholders. We take the opportunity to reiterate our appreciation for the contributions by former Supervisory Board member Marc Engel. We also thank the current Board of Management, Executive Committee, and all of the other PostNL employees worldwide for their continued drive and great work throughout the year. We look forward to a good 2020.

The Hague, the Netherlands, 24 February 2020

On behalf of the Supervisory Board

Jan Nooitgedagt, Chairman