Material topics

PostNL conducted its DMA in accordance with the ESRS. This process involved evaluating two key perspectives: the impact PostNL has on society and its stakeholders (inside-out view) and the risks and opportunities posed by sustainability-related developments to PostNL (outside-in view).

To ensure a comprehensive approach, we engaged with both internal and external stakeholders across the ESG domains. Through this engagement, we identified the most relevant sustainability topics to be addressed in our 2024 sustainability statement. Building upon the value chain infographic discussed earlier in this chapter, we have plotted where these material topics present impacts, risks, or opportunities. This infographic can be found in the section Double materiality assessment, in the General disclosures of the Sustainability statement. More information on the material topics be found in the Our strategy sections within the Environmental disclosures, Social disclosures and Governance disclosures of the Sustainability statement.

“At PostNL, we take pride in embedding sustainability at the heart of our operations”