Performance 2024

PostNL Financial performance overview
2023 - 2024

in million, unless indicated otherwise20232024change
Results
Revenue3,1653,2523%
Operating income8437(56%)
Normalised EBIT9253(43%)
Profit for the year5618(68%)
Normalised comprehensive income5238(26%)
Free cash flow5212(76%)
Closing balance positions
Adjusted net debt(462)(474)(3%)
Consolidated equity1982022%
Cash and cash equivalents518453(12%)
Operational results
Parcel volume (in million items)34613717.2%
Parcel volume growth/(decline)(0.2%)7.2%+7.4
Addressed mail volume (in million items)1,7451,605(8.0%)
Addressed mail volume growth/(decline)(7.4%)(8.0%)(0.6)
Ratios
Normalised EBIT margin2.9%1.6%(1.3)
Earnings per share (in cents)11.33.4(70%)
Leverage ratio (adjusted net debt/EBITDA)1.701.9515%
Return on invested capital5.3%2.4%(2.9)
  1. As from 1 January 2024, parcel volumes also include domestic Belgian volumes. The comparative figure for 2023 has been adjusted accordingly (+3 million items)

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PostNL Sustainability performance overview
2023 - 2024

in percentage, unless indicated otherwise20232024change
Customer value
Net Promotor ScoreAverage No. 1 position in relevant marketsAverage No. 1 position in relevant markets-
Parcel volume growth0%7%+7
Delivery quality Parcels in NL97%97%+0
Delivery quality Mail in NL89%86%(3)
Social value
Employee engagement68%67%(1)
Absenteeism7.7%8.5%+0.8
Environmental value
CO2 efficiency (scope 1 and 2 emissions in grammes CO2e per km)136128(6%)
Emission-free last-mile delivery24%28%+4

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