Performance 2024
PostNL Financial performance overview
2023 - 2024
| in € million, unless indicated otherwise | 2023 | 2024 | change |
|---|---|---|---|
| Results | |||
| Revenue | 3,165 | 3,252 | 3% |
| Operating income | 84 | 37 | (56%) |
| Normalised EBIT | 92 | 53 | (43%) |
| Profit for the year | 56 | 18 | (68%) |
| Normalised comprehensive income | 52 | 38 | (26%) |
| Free cash flow | 52 | 12 | (76%) |
| Closing balance positions | |||
| Adjusted net debt | (462) | (474) | (3%) |
| Consolidated equity | 198 | 202 | 2% |
| Cash and cash equivalents | 518 | 453 | (12%) |
| Operational results | |||
| Parcel volume (in million items) | 3461 | 371 | 7.2% |
| Parcel volume growth/(decline) | (0.2%) | 7.2% | +7.4 |
| Addressed mail volume (in million items) | 1,745 | 1,605 | (8.0%) |
| Addressed mail volume growth/(decline) | (7.4%) | (8.0%) | (0.6) |
| Ratios | |||
| Normalised EBIT margin | 2.9% | 1.6% | (1.3) |
| Earnings per share (in € cents) | 11.3 | 3.4 | (70%) |
| Leverage ratio (adjusted net debt/EBITDA) | 1.70 | 1.95 | 15% |
| Return on invested capital | 5.3% | 2.4% | (2.9) |
- As from 1 January 2024, parcel volumes also include domestic Belgian volumes. The comparative figure for 2023 has been adjusted accordingly (+3 million items)
PostNL Sustainability performance overview
2023 - 2024
| in percentage, unless indicated otherwise | 2023 | 2024 | change |
|---|---|---|---|
| Customer value | |||
| Net Promotor Score | Average No. 1 position in relevant markets | Average No. 1 position in relevant markets | - |
| Parcel volume growth | 0% | 7% | +7 |
| Delivery quality Parcels in NL | 97% | 97% | +0 |
| Delivery quality Mail in NL | 89% | 86% | (3) |
| Social value | |||
| Employee engagement | 68% | 67% | (1) |
| Absenteeism | 7.7% | 8.5% | +0.8 |
| Environmental value | |||
| CO2 efficiency (scope 1 and 2 emissions in grammes CO2e per km) | 136 | 128 | (6%) |
| Emission-free last-mile delivery | 24% | 28% | +4 |