Social value objectives

We expect the tight labour market to continue during 2024, making it challenging to hire sufficient people in certain parts of the company, particularly mail deliverers. It remains crucial to attract, develop and retain the people working with and for us. Our people's engagement will remain a key focus area in this respect. At the same time, changes to the minimum wage in the Netherlands are expected to result in substantially higher wages being paid in 2024 compared to 2023.

In 2024, we will concentrate on three social value-related key material topics. The first, 'people attraction, development and retention', will involve further strengthening engagement with our people across the company, making our people feel motivated about the vital role they play at PostNL, and remaining committed to making a difference. We have set our outlook on employee engagement at a score between 64% and 67% for 2024. The second is 'health, safety and well-being', where we want to maintin a safe and inspiring work environment, and aim to visibly improve our absenteeism rate from 7.7% in 2023 to 7.0% in 2024. We will continue to introduce a number of initiatives to help lower our absenteeism rate. The third is 'diversity, equality and inclusion', and we will continue to promote diversity and inclusion across the company and beyond.