Summary of instances of non-compliance

PostNL operates in a sector with a wide variety of compliance topics, where both the number and complexity of laws and regulations is increasing. While this requires a robust approach to compliance (as described earlier in this chapter) we are, on occasion, confronted with instances of non-compliance. When these instances are discovered, we take immediate steps to remedy and deal with them.

While there are a number of cases ongoing linked to PostNL's compliance with laws and regulations, in 2023 there were no significant reportable instances of non-compliance identified (2022: 1). We did not incur any significant reportable fines during 2023 (2022: 0). For the purpose of this report, we did not take relatively small fines such as traffic-related fines into account. In February 2024, ACM imposed a fine related to the delivery quality of mail over 2021.