Realising change while creating agility

We operate in a dynamic environment. This means that in addition to employee attraction, retention supported by diversity and inclusion, labour practices, and health and safety, we also focus on the adaptability of our workforce in order to be fit for the future.

Talent management

Learning agility is vital to employee's growth and development, enabling them to learn new skills, absorb new information, and apply that learning as circumstances develop and change. Discussing our learning agility is an integral part of the annual talent and performance management cycle, helping create a working environment where there is space for constructive conversations about potential, development, movement and promotion. This is carried out in two parts:

Objective

By means of Learning Agility assessments for management, which help us track team members' ability to adapt to changes and navigate complex situations.

Subjective

Helping managers develop constructive conversations with their people on learning ability, for example through webinars, training or workshops.

Taken together, this helps us identify where there are talent gaps and where development is needed.

Launch of Digital Learning Labs

In 2023, we transformed the Digital Next Academy (2020/2021) and Agile Academy (2022) into Digital Learning Labs, an online learning platform that enables our people across the company to gain knowledge and develop skills in today's digitalising world. The programme is designed to both create awareness and help our people expand their knowledge and skills in all areas needed to accelerate digital transformation, leading to a distinctive customer experience. Going forward, we will produce and launch new learning labs based on the latest trends and developments in three main areas: customer experience, our digital acceleration and an agile way of working.