Future-proof through business model innovations
We develop and bring to market innovative value propositions, with the aim of helping grow both our customers' business and our own. These propositions are aimed at enhancing our operations, by making it simpler, more efficient, and more sustainable for senders to send and receivers to receive.
Strengthening our integrator position
The percentage of parcels being sent via shipping platforms is growing, especially in the SME segment, as the e-commerce chain continues to develop. One consequence of this is that customer contact is increasingly moving from the carriers to the platforms, the most successful of which are expanding rapidly by offering e-tailers a delivery choice of multiple carriers, lower rates, and good customer experience.
We operate an asset-light network outside the Benelux to service customers internationally, to and from the Benelux. This involves working with partners to digitally link logistics services to ensure that our customers receive exactly the services that meet their specific needs, such as the most sustainable, cheapest or highest quality delivery.
The MyParcel, Shops United and CheapCargo platforms we operate are examples of our digital networks, through which we offer services from various providers that best meet the needs of our customers. Offering third-party services via our digital platforms enables us to provide a value chain role, or act as an integrator, enabling us to serve a broader range of customer needs and leverage a variety of our own and third-party networks and assets.
Digital tracking from the letterbox
In 2023, we introduced a service that offers senders digital track & tracing from the moment a letterbox package is posted in the letterbox. The service is incredibly easy to use: the sender simply attaches the return label, scans the barcode using the PostNL app on their smartphone, and posts it in one of our letterboxes. They can then follow the progress of their letterbox package via track & trace. As soon as the shipment arrives at the sorting centre, the sender receives a digital proof of shipment in the app or by email. The new service gives senders access to track & trace on letterbox packages 24/7, providing them with the freedom to post their packages whenever it suits them.
Sending registered mail digitally
In 2023, we launched a pilot scheme offering customers a registered email service, which enables them to digitally send (confidential) documents safely and securely , while providing the convenience of not having to leave the house or office. Once sent, customers receive send and receipt confirmations, and the registered email is recognised by Dutch courts as legal evidence. We aim to roll the service out fully in 2024.