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Introduction
At a glance
Our identity
Interview with Herna Verhagen
Our operating context
Business Report
How we create value
Our strategy
Customer value
Social value
Environmental value
Financial value
Governance
Statement of the Board of Management
Report of the Supervisory Board
Corporate governance
Risk management
Remuneration report
Our tax policy and principles
PostNL on the capital markets
Performance Statements
Financial statements
Non-financial statements
Appendices
Other non-financial performance indicators
Data coverage table
Glossary and definitions
GRI Content Index
UN Global Compact reference table
Summary of key figures
Introduction
At a glance
Our identity
Interview with Herna Verhagen
Our operating context
Business Report
How we create value
Our strategy
Customer value
Social value
Environmental value
Financial value
Governance
Statement of the Board of Management
Report of the Supervisory Board
Corporate governance
Risk management
Remuneration report
Our tax policy and principles
PostNL on the capital markets
Performance Statements
Financial statements
Non-financial statements
Appendices
Other non-financial performance indicators
Data coverage table
Glossary and definitions
GRI Content Index
UN Global Compact reference table
Summary of key figures
PostNL Annual Report 2019
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At a glance
Key figures
Our network and services
Our identity
Interview with Herna Verhagen
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Our operating context
Position and role in the value chain
Competitive landscape
Regulatory environment
Mega and market trends
Stakeholder engagement and materiality
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Key figures
Our identity
Introduction
At a glance
Our identity
Interview with Herna Verhagen
Our operating context
Business Report
How we create value
Our strategy
Customer value
Social value
Environmental value
Financial value
Governance
Statement of the Board of Management
Report of the Supervisory Board
Corporate governance
Risk management
Remuneration report
Our tax policy and principles
PostNL on the capital markets
Performance Statements
Financial statements
Non-financial statements
Appendices
Other non-financial performance indicators
Data coverage table
Glossary and definitions
GRI Content Index
UN Global Compact reference table
Summary of key figures
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