in € million, unless indicated otherwise | 2019 | 2020 | change |
|---|---|---|---|
Results | |||
Revenue | 2,844 | 3,255 | 14% |
Normalised EBIT | 135 | 245 | 81% |
Profit for the year | 4 | 213 | |
Profit from continuing operations | 72 | 209 | 190% |
Normalised comprehensive income | 83 | 197 | 137% |
Free cash flow | 107 | 186 | 74% |
Closing balance positions | |||
Adjusted net debt | (736) | (407) | 45% |
Consolidated equity | (21) | 219 | |
Cash and cash equivalents | 480 | 651 | 36% |
Operational results | |||
Parcel volume (in million items) | 283 | 337 | 19% |
Parcel volume growth | 12.4% | 19.2% | |
Addressed mail volume (in million items) | 1,742 | 2,054 | 18% |
Addressed mail volume decline | (2.2%) | 17.9% | |
Adjusted addressed mail volume (in million items)1 | 2,271 | 2,054 | (10%) |
Adjusted addressed mail volume decline1 | (9.7%) | (9.6%) | |
Ratios | |||
Normalised EBIT margin | 4.7% | 7.5% | +2.8% |
Earnings per share (in € cents) | 0.8 | 43.0 | |
Leverage ratio (adjusted net debt/EBITDA) | 2.6 | 1.0 | 62% |
Return on invested capital | 7.5% | 17.2% | +9.7% |
in percentage, unless indicated otherwise | 2019 | 2020 | change |
|---|---|---|---|
Customer value | |||
Share of highly satisfied customers | 27% | 37% | +10% |
Share of satisfied customers | 80% | 83% | +3% |
Delivery quality Mail in the Netherlands (2020 preliminary) | 94% | 94% | +0% |
Delivery quality Parcels in the Netherlands | 98% | 99% | +1% |
Share of e-commerce revenue | 52% | 57% | +5% |
Social value | |||
Share of engaged employees | 76% | 84% | +8% |
Share of females in management positions | 22% | 23% | +1% |
Share of females in senior management positions | 27% | 28% | +1% |
Absenteeism (share of total working days) | 5.4% | 5.9% | +0.5% |
Recordable accidents (per 100 FTE) | 4.2 | 4.0 | (0.2) |
Environmental value | |||
CO2 efficiency improvement (scope 1 and 2; base year 2017) | (8%) | (10%) | (2%) |
Share of emission-free delivery of mail and parcels in the last-mile | 19% | 20% | +1% |
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