in € million, unless indicated otherwise | 2020 | 2021 | change |
|---|---|---|---|
Results | |||
Revenue | 3,255 | 3,466 | 6% |
Normalised EBIT | 250 | 308 | 24% |
Profit for the year | 216 | 258 | 19% |
Profit from continuing operations | 213 | 228 | 7% |
Normalised comprehensive income | 200 | 285 | 42% |
Free cash flow | 186 | 288 | 55% |
Closing balance positions | |||
Adjusted net debt | (407) | (203) | 50% |
Consolidated equity | 211 | 426 | 102% |
Cash and cash equivalents | 651 | 848 | 30% |
Operational results | |||
Parcel volume (in million items) | 337 | 384 | 14% |
Parcel volume growth | 19.2% | 13.8% | (5.4) |
Addressed mail volume (in million items) | 2,054 | 2,048 | (0.3%) |
Addressed mail volume growth/(decline) | 17.9% | (0.3%) | (18.2) |
Adjusted addressed mail volume decline1 | (9.6%) | (0.3%) | +9.3 |
Ratios | |||
Normalised EBIT margin | 7.7% | 8.9% | +1.2 |
Earnings per share (in € cents) | 43.8 | 50.9 | 16% |
Leverage ratio (adjusted net debt/EBITDA) | 1.0 | 0.4 | 61% |
Return on invested capital | 17.6% | 16.4% | (1.2) |
in percentage, unless indicated otherwise | 2020 | 2021 | change |
|---|---|---|---|
Customer value | |||
Share of highly satisfied customers | 37% | 34% | (3) |
Share of satisfied customers | 83% | 83% | 0 |
Delivery quality Mail in the Netherlands (2021 preliminary) | 94% | 94% | 0 |
Delivery quality Parcels in the Netherlands | 99% | 98% | (1) |
Social value | |||
Share of engaged employees | 84% | 84% | 0 |
Absenteeism (share of total working days) | 5.9% | 6.0% | +0.1 |
Recordable accidents (per 100 FTE) | 4.0 | 4.7 | 18% |
Share of females in management positions | 28% | 30% | +1 |
Share of females in senior management positions | 28% | 29% | +1 |
Environmental value | |||
CO2 efficiency (in grammes per km) | 249 | 203 | 18% |
Share of emission-free delivery of mail and parcels in the last-mile | 20% | 20% | 0 |
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