Performance 2021

Performance 2021

PostNL Revenue
in million

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in million, unless indicated otherwise

2020

2021

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Results

   

Revenue

3,255

3,466

6%

Normalised EBIT

250

308

24%

Profit for the year

216

258

19%

Profit from continuing operations

213

228

7%

Normalised comprehensive income

200

285

42%

Free cash flow

186

288

55%

    

Closing balance positions

   

Adjusted net debt

(407)

(203)

50%

Consolidated equity

211

426

102%

Cash and cash equivalents

651

848

30%

    

Operational results

   

Parcel volume (in million items)

337

384

14%

Parcel volume growth

19.2%

13.8%

(5.4)

Addressed mail volume (in million items)

2,054

2,048

(0.3%)

Addressed mail volume growth/(decline)

17.9%

(0.3%)

(18.2)

Adjusted addressed mail volume decline1

(9.6%)

(0.3%)

+9.3

    

Ratios

   

Normalised EBIT margin

7.7%

8.9%

+1.2

Earnings per share (in cents)

43.8

50.9

16%

Leverage ratio (adjusted net debt/EBITDA)

1.0

0.4

61%

Return on invested capital

17.6%

16.4%

(1.2)

  • 1 adjusted for 2019 full year Sandd volumes

PostNL Profit for the year
in million

PostNL Earnings per share
in cent

Performance 2021 (continued)

PostNL Share of highly satisfied customers
Average score

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in percentage, unless indicated otherwise

2020

2021

change

Customer value

   

Share of highly satisfied customers

37%

34%

(3)

Share of satisfied customers

83%

83%

0

Delivery quality Mail in the Netherlands (2021 preliminary)

94%

94%

0

Delivery quality Parcels in the Netherlands

99%

98%

(1)

    

Social value

   

Share of engaged employees

84%

84%

0

Absenteeism (share of total working days)

5.9%

6.0%

+0.1

Recordable accidents (per 100 FTE)

4.0

4.7

18%

Share of females in management positions

28%

30%

+1

Share of females in senior management positions

28%

29%

+1

    

Environmental value

   

CO2 efficiency (in grammes per km)

249

203

18%

Share of emission-free delivery of mail and parcels in the last-mile

20%

20%

0

PostNL Absenteeism
% of total working days

PostNL CO2 Efficiency
CO2 efficiency in g/km