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Introduction
At a glance
Message from Herna Verhagen
Our operating context
Business Report
How we create value
Our strategy
Customer value
Social value
Environmental value
Financial value
Risk and opportunity management
Regulatory compliance management
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Report of the Supervisory Board
Remuneration report
Corporate governance
Our tax policy and principles
PostNL on the capital markets
Statements of the Board of Management
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Appendices
Other non-financial performance indicators
Data coverage
Glossary and definitions
GRI Content Index
UN Global Compact reference table
Summary of key figures
Introduction
At a glance
Message from Herna Verhagen
Our operating context
Business Report
How we create value
Our strategy
Customer value
Social value
Environmental value
Financial value
Risk and opportunity management
Regulatory compliance management
Governance
Board of Management
Supervisory Board
Report of the Supervisory Board
Remuneration report
Corporate governance
Our tax policy and principles
PostNL on the capital markets
Statements of the Board of Management
Performance statements
Financial statements
Non-financial statements
Other information
Appendices
Other non-financial performance indicators
Data coverage
Glossary and definitions
GRI Content Index
UN Global Compact reference table
Summary of key figures
PostNL Annual Report 2021
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At a glance
Key figures
Our network and services
Performance 2021
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Message from Herna Verhagen
Message from Herna Verhagen
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Our operating context
Position and role in the value chain
Market developments and competition
Stakeholder engagement and materiality
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Our network and services
Key figures
Performance 2021
Introduction
At a glance
Message from Herna Verhagen
Our operating context
Business Report
How we create value
Our strategy
Customer value
Social value
Environmental value
Financial value
Risk and opportunity management
Regulatory compliance management
Governance
Board of Management
Supervisory Board
Report of the Supervisory Board
Remuneration report
Corporate governance
Our tax policy and principles
PostNL on the capital markets
Statements of the Board of Management
Performance statements
Financial statements
Non-financial statements
Other information
Appendices
Other non-financial performance indicators
Data coverage
Glossary and definitions
GRI Content Index
UN Global Compact reference table
Summary of key figures
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