As a listed company with a long and proud history in the Netherlands, we have an intricate stakeholder landscape. We have clustered our stakeholder groups into financial markets, customers, our people, government bodies, business partners, media, opinion leaders, and society and other market players. Each cluster has multiple stakeholder groups. We engage with them in different ways, on different levels, and on different topics to better understand their interests and the way our activities affect their decision-making process. More information about our stakeholder engagement can be found in 'Stakeholder engagement'
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During the year we conducted an impact assessment with our stakeholders to identify the ESG topics where we can have the most material impact on society, the inside-out perspective, whilst also understanding which ESG topics can have the most material financial impact on PostNL, the outside-in perspective.
In comparison to our previous materialityassessments, in 2022 we followed a different, more extensive approach, the so-called double materiality approach. As well as including the outside-in perspective, we focused on ESG and customer-related topics, included both our own operations and our value chain, and applied a more forward-looking perspective. This approach is aligned with both the requirements as described by the renewed Global Reporting Initiative (GRI) standards and the upcoming Corporate Sustainability Reporting Directive (CSRD). More information on how we conducted our ESG impact assessment can be found in the 'Non-financial statements'.
This double materiality approach resulted in eleven key material ESG topics. The visual shows the relative impact of these topics both from an inside-out (societal) and outside-in (financial) perspective.
The following table provides more detail on the key material ESG topics identified, key words to describe the meaning of the topics, examples of impact areas, if the primary impact is in our own operations or our value chain (or both), and where we disclose on how we already act and steer on these material ESG topics. We will follow up on the outcomes of the first double materiality assessment in 2023 as part of our CSRD implementation process.
Download spreadsheetKey material topic | Tag words | Examples of impact areas | Primary impact | Disclosures |
|---|---|---|---|---|
Accessible, reliable and affordable services | Customer proximity; trusted services; affordable prices; compliance with postal laws; |
| Own operations | Customer value |
Business conduct | Governance; integrity; compliance, transparency; culture; grievance mechanisms; |
| Own operations and value chain | Governance |
Climate change | Greenhouse gas emissions; extreme weather events; changing weather conditions |
| Own operations and value chain | Environmental value |
Customer experience and digital solutions | Ease of doing business; consumer and business customer; customer in control, flexibility; quality of services; digitalisation; automation; robotisation; transparency; platform business |
| Own operations | Customer value |
Data security and protection | Customers and end-users data protection; respect of privacy; cyber security; IT security; incident remediation |
| Own operations | Governance |
Diversity, equality and inclusion | Equal treatment; inclusive organisation; gender equality; equal pay for equal work; non-discrimination; remediation mechanisms for violence or harassment |
| Own operations | Social value |
Health, safety and | Safeguarding health, safety and well-being of people working with and for PostNL; |
| Own operations | Social value |
Human rights and labour practices | Respect human rights; favourable labour conditions; own workforce; outsourced activities; forced work; freedom of association; collective bargaining; fair remuneration |
| Own operations and value chain | Social value |
People attraction, development and retention | Labour market; talent; transformation; learning; personal growth; career; mobility; attractive employer; recruitment; turnover |
| Own operations | Social value |
Responsible and resilient supply chain | Responsible procurement; screening & monitoring; ESG events disrupting international supply chains; transparency; data availability; due diligence |
| Value chain | Social value; Environmental value |
Social presence and responsibility | Deep roots in society; connection and engagement with local communities; |
| Own operations | Social value |
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