in percentage, unless indicated otherwise | 2021 | 2022 | change |
|---|---|---|---|
Customer value | |||
Share of highly satisfied customers | 34% | 33% | (1) |
Share of satisfied customers | 83% | 84% | +1 |
Delivery quality Mail in the Netherlands (2022 preliminary) | 94% | 91% | (2) |
Delivery quality Parcels in the Netherlands | 98% | 98% | (0) |
Social value | |||
Share of engaged employees | 84% | 81% | (3) |
Absenteeism (share of total working days) | 6.0% | 7.4% | +1.3 |
Recordable accidents (per 100 FTE) | 4.7 | 3.8 | 19% |
Share of females in management positions | 30% | 32% | +2 |
Share of females in senior management positions | 29% | 31% | +2 |
Environmental value | |||
CO2 efficiency (in grammes per km) | 203 | 152 | 25% |
Share of emission-free delivery of mail and parcels in the last-mile | 20% | 22% | +2 |
in € million, unless indicated otherwise | 2021 | 2022 | change |
|---|---|---|---|
Results | |||
Revenue | 3,466 | 3,144 | (9%) |
Normalised EBIT | 308 | 84 | (73%) |
Profit for the year1 | 258 | 14 | (95%) |
Profit from continuing operations1 | 228 | 26 | (89%) |
Normalised comprehensive income | 285 | 90 | (68%) |
Free cash flow | 288 | 40 | (86%) |
Closing balance positions | |||
Adjusted net debt | (203) | (467) | (130%) |
Consolidated equity | 426 | 177 | (58%) |
Cash and cash equivalents | 848 | 556 | (34%) |
Operational results | |||
Parcel volume (in million items) | 384 | 344 | (10%) |
Parcel volume growth/(decline) | 13.8% | (10.2%) | (24.1) |
Addressed mail volume (in million items) | 2,048 | 1,884 | (8.0%) |
Addressed mail volume growth/(decline) | (0.3%) | (8.0%) | (7.7) |
Ratios | |||
Normalised EBIT margin | 8.9% | 2.7% | (6.2) |
Earnings per share (in € cents)1 | 50.9 | 2.8 | (94%) |
Leverage ratio (adjusted net debt/EBITDA) | 0.4 | 1.9 | (1.5) |
Return on invested capital1 | 16.4% | 4.1% | (12.3) |
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